One of the things that made phone most distinctive as compared to other Smartphones is its phone touch. This Touch screen is basically the most distinctive feature offered by any of the Smartphone, as The Fingerprint sensor that comes with the phone not only allows you to access your Smartphone, but it also offers you to access your tunes as well, which surely adds an added security. However some of the phone devices are encountering issues in their touchscreen, and the phone users are not able to access their tunes.
The very first thing that you need to do is to clean Fingerprint sensor gently with the help of a cotton cloth and then retry.
Update your Software, as Motorola has already released the update which offers the solution of this problem completely. You can update your phone simply by going into: